E-Flux by Road

How to enable a maintenance token for testing

Everything you need to know about Roaming Activity

How can I track roaming activity in my dashboard?

Step-by-step by guide on how to use bulk actions

How to use bulk actions

Everything you need to know about the new labeling feature for other objects

How to use the labels on other objects function

Your guide to submitting and managing support tickets

Welcome to Road Support Portal

A step-by-step-guide for your customers to fill in their credit billing details

How can my customers fill in their billing details for reimbursements?

Sjoerd Kortekaas

Gina ter Heide

How-to Articles

What e-mails do my customers receive?

All you need to know about inviting users

How to invite users?

Core feature and functionalities for CPO's

Basic platform functionalities 

How can I create accounts and users?

Give your installers access to technical dashboard

How to create an account for installers?

The difference between accounts and users

Account vs Users

How to create accounts?

Everything you need to know about the Field Service Dashboard

What is the field service dashboard?

Step-by-step guide for adding an installer to a charge station

How can an installer add charge stations to the technical dashboard?

Everything concerning the technical dashboard for installers 

Technical dashboard for installers 

Everything you need to know about card issuing

Card issuing

How to offboard charging cards?

How can I delete charge cards?

Core features and functionalities for MSP

MSP functionalities 

What is roaming?

Roaming hub

OCPI

What extra costs are applied?

Charging via roaming explained

Roaming explained

Everything you need to know about setting up a charging station

How can I activate and setup a charging station?

How can I update firmware on a charging station?

How to set a tariff for charging?

How to connect a charging station to the platform?

Registering charging stations for customers

How can a customer register a charging station?

Display your locations and increase footfall

How can I publish a charge location?

Error messages in your charging station? Fix it this way!

All about detected issues

How to block a charging station from charging?

All you need to know about creating access groups

How to create access groups?

How does custom access group pricing work?

How to create a location?

All you need to know about creating a tariff profile

How to create a tariff profile?

Registration of charge station by customer

All you need to know about offboarding a charging station

How to offboard charging stations?

How to move locations?

EVSE ID's

How to troubleshoot a malfunction for your CPO customers

Label functionality

Everything you need know about the operational management

How to update the operational status?

Everything you need to know about configuration presets

How to Create and Manage Configuration Presets for Charging Stations

Step-by-step guide to start using the CPO usage fee

How to use a CPO usage fee?

How do I enable features within the platform for end customers?

How to Enable Platform Features for End Customers

Everything you need to know about smart charging

Smart charging

Core features and functionalities for CPO's

CPO functionalities 

Bulk generation of PDF invoices to your end-customers

How can I invoice my customers using the billing engine?

So that the money ends up with the right person

How can I invoice delayed charging sessions?

What do the different Billing & Access Policies mean?

Everything concerning billing & invoicing

Billing & invoicing

All you need to know about generating invoices

How to generate invoices?

How to export invoices

Generate invoices

All you need to know about creating billing plans for charge cards

How to create billing plans for charge cards?

All you need to know about creating billing plans for charge stations

How to create billing plans for charge stations?

How to create billing plans?

Find answers and get help from Intercom Support and Community Experts

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