If a charging station used by your CPO customers is experiencing a malfunction, you can assist them by following these troubleshooting steps. Share this guide with your customers to help them resolve common issues effectively.
Step 1: Reset the Charging Station
Log in to your E-Flux by Road account.
Go to 'My locations' in the menu on the left-hand side.
Select the location of the charging station reported by your CPO customer.
Click the 'Actions' button at the top right of the screen and choose 'Reset'.
Advise your customer to wait a few minutes to see if the reset resolves the issue.
If the malfunction persists, proceed to step 2.
Step 2: De-energize and Restart the Charging Station
Ask your customer to locate the utility closet or electrical panel controlling the charging station.
Instruct them to turn off the earth leakage circuit breaker and any related groups connected to the station.
Advise them to wait for five minutes to allow the station to fully power down.
Have them turn the groups and earth leakage circuit breaker back on to restore power.
Confirm with your customer if the station resumes normal operation.
If the problem remains unresolved, escalate the issue by contacting your technical support team or the charging station manufacturer on behalf of your CPO customer.