An improved sign-up experience designed to make our platform even more secure and reliable. This update includes a few new, important verification steps.
Please reach out to our customer success team for the details on pricing and activation.
Why are these changes happening?
We've implemented these new verification steps to bring you several key benefits:
Increased Security: We're enhancing our platform to protect customer accounts and reduce the risk of fraud.
Full Compliance (KYC): These steps ensure we meet important regulatory requirements (Know Your Customer), creating a trustworthy environment for all users.
These mandatory verification steps apply whenever a customer is creating a new account or ordering a charge card.
Who needs to verify?
The updated verification process is primarily for new users. Existing users are not required to go through these new verification steps to log in to the dashboard.
What to expect
The specific verification steps users will need to complete will depend on the customer type and country:
MSP Customers in the Netherlands/Belgium: Email, Phone, and Bank verification.
CPO Customers in the Netherlands/Belgium: Email and Phone verification.
MSP Customers (rest of Europe): Email and phone verification.
CPO Customers (rest of Europe): Email and phone verification.
Understanding Each Verification Step
Here's a breakdown of what each verification step involves:
1. Email verification
This step helps confirm user contact information and ensure they receive important updates.
Unique Email: Each email address can only be used once per provider on our platform.
Domain check: We automatically check that the email domain is valid and not on a spam list.
Verification link: We'll send a unique link to user's email address.
Important: This link is valid for 24 hours.
Resend policy: If user don't receive the email, they can request a new verification email after 5 minutes.
2. Phone verification
This adds an extra layer of security to an account.
Supported countries: User can only verify phone numbers with a country code from a supported list of countries within the EEA (European Economic Area). Currently, our SMS provider does not cover countries outside the EEA.
One-Time Password (OTP): We'll send a 6-digit one-time password (OTP) to the phone number entered.
Important: This OTP is valid for 15 minutes.
Resend policy: If users don't receive the OTP, they can request a new one after 5 minutes.
3. Bank verification (Netherlands only)
This step is crucial for financial transactions and account security.
Available only in the Netherlands: Please note that bank verification is only available if the user is signing up from the Netherlands. Currently, we do not have an option to verify a payment method for customers outside the Netherlands.
Method: The verification process is securely done through iDEAL | Wero.
Process: We'll request a small transaction of €0.01 (one cent) to confirm that the bank account belongs to the user. This amount will not be deducted from their account.