Need help with our platform, billing, or anything else? The Road Support Portal is your go-to place for submitting tickets, tracking progress, and staying updated. This guide walks you through everything step-by-step.

Accessing the Support Portal

Portal URL: https://e-flux.atlassian.net/servicedesk/customer/portal/52

Once you arrive at the portal, you can:

Submit new support tickets
View your existing or past requests

How to Submit a Request via the Road Support Portal

Need help with one of our services or have a question? You can easily submit a support request through the Road Support Portal (powered by E-Flux). This guide walks you through every step so you can get the assistance you need — fast and efficiently.

Step 1: Access the Portal

Visit: https://e-flux.atlassian.net/servicedesk/customer/portal/52

You'll be prompted to log in using your email address.
If it’s your first time, you may need to request an account via [email protected]

Step 2: Choose a Request Type

After logging in, you’ll see a list of request categories. Common options include:

Bug
Finance Question
General Question
Roaming Question

Tip: Not sure which one to pick? Select what feels closest — our team will make sure your request lands in the right place.

Each category has a tailored form designed to gather the right information for your issue.

Step 3: Complete the Form

Fill in the form with as much detail as possible to help us assist you better. Fields typically include:

Summary: A short subject line
Description: Detailed explanation of the issue or question
Relevant Details: Such as location, timestamps, or account info
Attachments (Optional): Upload screenshots, error messages, or documents

Example

Summary: RFID card not working at charging station

Description: Tried to charge at [location] on [date]. RFID card did not respond, and charger displayed error code “E101.”

Attachment: Photo of charger screen showing the error.

Detailed, clear information helps us solve your issue faster.

Step 4: Submit your request

Once everything is filled out:

Click Submit
You’ll receive a confirmation email with your request number and a link to view or update your request at any time

Step 5: What happens next

After submission:

Our support team will review your ticket
You’ll get email notifications as your request progresses
You can reply directly to those emails or log back into the portal to add more info or comments

Troubleshooting portal issues

If you run into problems submitting a request:

Try refreshing the page
Switch to a different browser

If the issue continues, please contact us directly: [email protected]

How to manage your support requests

Track your ticket status, respond to updates, and stay in the loop

Once you’ve submitted a support request through the Road Support Portal, managing it is easy. This guide shows you how to view, update, and track all your open or resolved tickets — so you’re always in control.

Step 1: Access the Portal

Visit: https://e-flux.atlassian.net/servicedesk/customer/portal/52

Log in using the same email address you used to submit your request.
If you’re already logged in, you’ll go straight to the portal homepage.

Step 2: Go to “My Requests”

In the top-right corner, click on your profile icon, then choose “Requests.”

Here, you’ll see two tabs:

Created by me – Tickets you submitted personally
All requests – Tickets submitted by others in your organization that have been shared with you

Tip: This is helpful if you collaborate with a team or want to stay updated on shared requests.

Step 3: Review your request status

Each request shows key info:

Summary – A short description of your issue
Status – Current progress, like:
- Waiting for support
- Waiting for customer
- Resolved
Date submitted
Click any request to open the full details and conversation history.

Step 4: Add comments or upload files

Need to follow up or share more info?

When viewing a request, you can:

Add a comment – Reply to support or provide updates
Upload attachments – Screenshots, documents, etc.
Reopen a request – If the issue wasn’t fully resolved
🔔 Every update is tracked in the ticket history, and both you and our support team will be notified.