If you want to change the tariff for one of the chargers of your customer, please follow these steps:
Go to “Accounts” and look up the right account
Click on the account name and go to EVSE
Click on the pencil and go to Energy Tariffs, here you can set a price per kWh, price per session or a price per hour.
Click on “Update” Alternatively, for VvE/VmE accounts, navigate to "Mijn Locaties" and then "Medewerker locaties" to adjust the kWh price or other tariff settings.
Note: Always make sure that you Allow charging from other networks (roaming) and that the Billing&Access under Locations is right, so the reimbursement flow will work.
To enable roaming for third-party cards, navigate to your charging station settings in the E-Flux by Road portal and enable roaming. Then, define the tariff that roaming users will be billed at to ensure proper authorization and payment.
Which tariff settings are possible within the charging station?
Charging stations can have 3 possible tariff types:
Price per kWh (max € 2,00 per kWh)
Price per session (max € 2,50 per session)
Price per hour (max € 2,00 per hour - tariff is charged per minute) Note: VAT is automatically calculated for tariffs. For example, a price of €0.16 excluding VAT will be displayed as €0.1899 including VAT.
There is a maximum tariff per kWh, session and hour to prevent EV-drivers from paying excessive amounts for their charging sessions.
Roles and Responsibilities in Tariff Management
VvE/VmE Administrators: Responsible for setting and adjusting tariffs, including configuring the tariff model (e.g., per kWh or time-based) and setting applicable rates.
Homeowners’ Associations: For residential association-managed stations, tariffs are updated in the E-Flux dashboard, with VAT automatically calculated.
Setting Personal Tariffs for Private Chargers
To set personal tariffs for private chargers:
Create a new user-based access group in the E-Flux dashboard.
Add your user account to this group.
Assign the desired per-kWh tariff (e.g., €0.30/kWh) to the group.
Additionally, you can set up access groups for free charging. Assign specific cards (e.g., your private card) to a free-tariff group and apply this access group to your charger to exempt these cards from the general tariff.
Charging as a VvE Resident
If you are a resident of a VvE and the station is linked to the VvE account:
Use your E-Flux charging card/tag to start a session.
Charging sessions are automatically billed based on your resident registration with the VvE.
The station is visible only to the VvE account administrator, not individual residents.
You can view your charging costs in your E-Flux dashboard.