We are pleased to announce a significant expansion of our international charging network through our partnership with Hubject.
What’s new?
Better coverage: your customers can now use your brand’s charge card at thousands of new locations across Germany, the UK, and the Mediterranean (Italy and Spain).
Quality first: we only display stations on the map that support real-time status updates. This ensures that if your customer sees a charger in the app, they can be confident it is available for use.
Important pricing and billing note
1. Managing the roaming hub fee
To support this premium international access, a roaming hub processing fee of €0.40 (ex. VAT) is applied per session at these locations. This fee is in addition to the standard charging rates (e.g. price per kWh or minute) set by the station operator. As the platform provider, you have two options for handling this cost:
Pass through: automatically charge this fee to your end drivers/customers to cover the network access costs.
Absorb: you may choose to absorb this fee yourself, offering your drivers "fee-free’’ roaming as a premium benefit of your service. See the "Billing logic and consistency" section below.
2. Billing logic and consistency
To keep your operations simple and consistent, we apply the same billing settings to all integrated roaming hubs (Hubject, Gireve, and e-clearing).
Our default setting is to bill these fees directly to your end customers. However, if you have already chosen to absorb these costs for Gireve and e-clearing, this preference will automatically be applied to Hubject sessions as well. If you would like to review or change your current billing setup, please contact your Customer Success Manager (CSM).
Please note: this configuration is applied globally across all three hubs. It is not currently possible to differentiate billing settings (e.g. absorbing fees for Hubject while passing them through for Gireve). Your choice will apply to all three roaming networks.
FAQs
My customer is at a Hubject station that isn’t in the app. Can it be added?
We are constantly expanding our reach and committed to providing the best coverage across Europe. If there is a specific network or station you frequently use that is currently missing, please let us know by contacting your Customer Success Manager (CSM). We will work with our technical partners to investigate the location and, if it meets our quality and reliability standards, we will look to include it in a future update.
How long do Hubject sessions take to appear?
International charging sessions involve syncing data with global partners, which may cause a brief processing delay. We recommend allowing several business days for these transactions to be finalised and visible in the account history.