A delayed session is a charging session that was not processed during the normal billing period and is included in a later invoice to ensure all sessions are billed correctly.
Benefits for your end-customers
This reimbursement update simplifies the financial experience for your users:
Automatic delayed reimbursement: Your customers will be automatically reimbursed for all delayed sessions.
One monthly invoice: Your customers receive a single reimbursement invoice each month, which combines all sessions from the current billing cycle and any delayed sessions from the previous months (up to three months prior).
How the automated reimbursement works
The system makes sure your customers always get paid back correctly and on time by automatically adding any delayed sessions to their next monthly invoice.
The monthly delayed reimbursement process
When the monthly reimbursement invoice is created (effective for invoicing after January 2026), the system checks past records to ensure full reimbursement:
Current month's sessions: All successfully processed charging sessions from the current billing month are included.
Delayed session check: The system automatically finds and includes any sessions that were previously delayed, looking back up to three months before the current month.
One Total Invoice: All these amounts are combined onto a single invoice.
Example: For the January 2026 invoice, the delayed reimbursement covers any delayed sessions from October, November and December 2025.
Understanding the invoice
We make sure your invoice clearly shows that sessions from different months have been included:
Note on invoice: “May include transactions from previous months”
Data downloads: All sessions, including delayed ones, will be reflected in your standard sessions and billable item downloads.