Need help with our platform, billing, or anything else? The Road Support Portal is your go-to place for submitting tickets, tracking progress, and staying updated. This guide walks you through everything step-by-step.
🌐 Accessing the Support Portal
Once you arrive at the portal, you can:
Submit new support tickets
View your existing or past requests
🛠 How to Submit a Request via the Road Support Portal
Need help with one of our services or have a question? You can easily submit a support request through the Road Support Portal (powered by E-Flux). This guide walks you through every step so you can get the assistance you need — fast and efficiently.
🔐 Step 1: Access the Portal
You'll be prompted to log in using your email address.
If it’s your first time, you may need to request an account via [email protected]
🧩 Step 2: Choose a Request Type
After logging in, you’ll see a list of request categories. Common options include:
Bug
Finance Question
General Question
Roaming Question
Tip: Not sure which one to pick? Select what feels closest — our team will make sure your request lands in the right place.
Each category has a tailored form designed to gather the right information for your issue.
📝 Step 3: Complete the Form
Fill in the form with as much detail as possible to help us assist you better. Fields typically include:
Summary: A short subject line
Description: Detailed explanation of the issue or question
Relevant Details: Such as location, timestamps, or account info
Attachments (Optional): Upload screenshots, error messages, or documents
Example:
Summary: RFID card not working at charging station
Description: Tried to charge at [location] on [date]. RFID card did not respond, and charger displayed error code “E101.”
Attachment: Photo of charger screen showing the error.
Detailed, clear information helps us solve your issue faster.
📤 Step 4: Submit Your Request
Once everything is filled out:
Click Submit
You’ll receive a confirmation email with your request number and a link to view or update your request at any time
📬 Step 5: What Happens Next
After submission:
Our support team will review your ticket
You’ll get email notifications as your request progresses
You can reply directly to those emails or log back into the portal to add more info or comments
🧯 Troubleshooting Portal Issues
If you run into problems submitting a request:
Try refreshing the page
Switch to a different browser
If the issue continues, please contact us directly: [email protected]
🗂 How to Manage Your Support Requests
Track your ticket status, respond to updates, and stay in the loop
Once you’ve submitted a support request through the Road Support Portal, managing it is easy. This guide shows you how to view, update, and track all your open or resolved tickets — so you’re always in control.
🔐 Step 1: Access the Portal
Log in using the same email address you used to submit your request.
If you’re already logged in, you’ll go straight to the portal homepage.
📁 Step 2: Go to “My Requests”
In the top-right corner, click on your profile icon, then choose “Requests.”
Here, you’ll see two tabs:
Created by me – Tickets you submitted personally
All requests – Tickets submitted by others in your organization that have been shared with you
Tip: This is helpful if you collaborate with a team or want to stay updated on shared requests.
📊 Step 3: Review Your Request Status
Each request shows key info:
Summary – A short description of your issue
Status – Current progress, like:
Waiting for support
Waiting for customer
Resolved
Date submitted
Click any request to open the full details and conversation history.
💬 Step 4: Add Comments or Upload Files
Need to follow up or share more info?
When viewing a request, you can:
Add a comment – Reply to support or provide updates
Upload attachments – Screenshots, documents, etc.
Reopen a request – If the issue wasn’t fully resolved
🔔 Every update is tracked in the ticket history, and both you and our support team will be notified.
✅ Step 5: Confirm or Reopen a Resolved Request
If your issue has been resolved, we may mark the request as:
Resolved
Closed
No action is needed unless something’s still not right.
Just add a comment or reply to the request to reopen it — we’ll take another look.
🛠 Troubleshooting
Can’t find your request or running into issues?
Double-check that you’re logged in with the correct email address
Ensure the request wasn’t submitted using a different account
Still need help? Contact us at:
📧 [email protected]