Session won’t start 0:00

If drivers have trouble starting their charging station they can scan the QR code to access the self service tool. By tapping “Support” and following the steps explained in the video drivers can resolve the issue. If the issue is still unresolved during office hours (08:30-17:00), they can call the listed numbers.

Cable is stuck 1:10

If the session doesn’t stop or the cable gets stuck, by scanning the QR, drivers can access the self service tool. By tapping “Support” and following the steps explained to the video drivers can resolve the issue. If the issue is still unresolved during office hours (08:30-17:00), they can call the listed numbers.